Why Nordstrom rocks.

After I took my father to Nordstrom to buy a few pairs of shoes — an hour before we went off to Passover in Palm Springs — I wanted the store manager to know how much I appreciated the help we got from Rick, our young salesman.  A few days later, I received this e-mail…

Parking maven, past and future.

A team of parking valets can make or break a party … and Greg Gee, who owns Crystal Valet, has always proved him 1000% reliable. He greets me with a big smile and a flourish whenever I see him, and I try to write a “thank you” after each time we use his company. Here…

A lovely note back from our carpet advisor…

Erica— I’m literally tearing up as I type. I was just mentioning to some staffers here (he mentions where he’s now working) that I had my last consultation with—and I can say this now since I won’t have other (he mentions name of former company) clients—my first and favorite (name of company deleted) client for the…

MOO.

I lost my business cards. Had just received them. Had them only a few weeks. Searched.  To no avail. Called MOO.com and had them re-made. Nice conversation with Customer Service, a fellow named John Andoscia. Learned the company is based in Providence, Rhode Island… and John has friends who went to RISD and loved it….

Ties that (don’t) bind.

Nordstrom is always my ‘go-t0’ place when I need something reliable. Service is great. People are friendly and knowledgeable. And I have valet parking. When my father needed a pair of shoes — pronto — that would fit his swollen foot, there was just one place to go. We hit the mall before we drove…

Vin’s Donut surprise.

For Vin’s 70th birthday yesterday, I wanted to surprise him. He loves doughnuts — or is it “donuts”? — and I arranged to have Kim Spurkel from Dazzzling Donuts come to Vin’s office … where she set up a mini-factory, and made 1,000 donuts in an hour. Her husband Alex came out with his “UltraBooth”,…

Can’t meet Stella.

I just got a few “Stella McCartney” pieces of clothing… a new addition to my wardrobe. Soon thereafter, I received an invitation to a fundraiser that designer Stella McCartney supports. Because I can’t get there — but I wanted to begin a positive relationship with the boutique — I wrote this note to explain why…