Beyond stimulating with M&M.

It took six weeks to get dinner on the calendar. We were out of town. Martin was on the road. Last night, we got to CRAFT — a few minutes around the corner — early, after all the jockeying of calendars. Martin and Mike gave us big hugs — it was our first time meeting…

A tote with a note.

http://www.cliffgartenstudio.com/   Tonight I’m going to meet CLIFF GARTEN, a sculptor/artist/architect who’s also a Rhode Island School of Design alum. I’m taking him a RISD tote bag — so he can feel school pride… and I’ve tucked a note into it for him to read after the lecture. Whenever there’s an opportunity to meet someone…

Inner sanctum.

At the end of our party last week, I got into an animated conversation with Brian and Victoria. Brian, who’s a major executive now, shared how he got his first job as an administrative assistant because he knew how to type. (He also knew shorthand AND accounting, which helped.) I invited them into my inner…

Scheduling an appointment by letter.

I have a trick.   My father figured it out — that when we couldn’t get through the labyrintine telephone trees to get a hold of doctors, he’d fax them a note — to get it through to them via ‘the back channels’. I do one better.  If I can’t deal with a computer phone…

Thanking my Professor, 40 years later.

I attended UC Santa Cruz a lifetime ago. Studying Communications, where I got to play with video cameras and realize journalism — the newspaper style — was a dying art. Professor Allen Plone showed me the way.  Taught me how to use the video camera, encouraged me to try even though I was afraid. Got…

Connecting in Sweden.

Luckily I had new business cards, so after the dinner, I was able to give one to my charming seat mate Matthew Yee. As he’s an interior designer with an architectural background, I thought he would enjoy coming to visit or lecture at Rhode Island School of Design when his schedule permits. A letter —…

Why Nordstrom rocks.

After I took my father to Nordstrom to buy a few pairs of shoes — an hour before we went off to Passover in Palm Springs — I wanted the store manager to know how much I appreciated the help we got from Rick, our young salesman.  A few days later, I received this e-mail…

MOO.

I lost my business cards. Had just received them. Had them only a few weeks. Searched.  To no avail. Called MOO.com and had them re-made. Nice conversation with Customer Service, a fellow named John Andoscia. Learned the company is based in Providence, Rhode Island… and John has friends who went to RISD and loved it….

Ties that (don’t) bind.

Nordstrom is always my ‘go-t0’ place when I need something reliable. Service is great. People are friendly and knowledgeable. And I have valet parking. When my father needed a pair of shoes — pronto — that would fit his swollen foot, there was just one place to go. We hit the mall before we drove…

A friendly update…

I got to meet Daniele Neuharth when my friend Laura Segura-Mueller (whom I’d met at our Harvard Fundraising course) and I visited the Art Center College of Design… and Laura and Daniele were friends. Daniele understands the power of a handwritten note… and she & I have exchanged several. I realized when I saw a…